Associate Operations Representative - Currency Processing

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

• Communication
• Critical Thinking
• Customer Service
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements
• Time Management

Address: 1313 10 AVE SW:

CALGARY

City: Calgary

Country: Canada

Work hours/week: 0

Employment Type: Part time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Casual

Pay Type: Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.