Outdoor Centre Customer Service Supervisor

Lead customer service operations at UCalgary’s Outdoor Centre, using outdoor equipment expertise and staff supervision skills on a Tuesday-to-Saturday schedule.

This recurring part-time supervisor reports to the Coordinator, Outdoor Centre Equipment and Services. You will coordinate daily work, direct two to eight part-time staff, and support training, equipment maintenance, and customer service. The centre serves approximately 75,000 clients through rentals, registrations, retail sales, repairs, and climbing access.

• Coordinate daily tasks, priorities, and staff resources across customer service operations
• Supervise workflow and direct two to eight staff per shift
• Process registrations, rental work orders, contracts, sales, payments, and refunds
• Communicate equipment, program, and membership issues to appropriate stakeholders
• Maintain customer service tools, resources, training, and operational information flow

• Undergraduate degree or college diploma; recreation education is an asset
• First Aid and CPR certification;
  Wilderness First Aid preferred
• Knowledge of outdoor activities, equipment, and Outdoor Centre services
• Customer service and medium-sized operation supervision experience
• Proficiency with Microsoft Excel and Word; CICS familiarity is an asset

Apply outdoor recreation knowledge, customer service leadership, and equipment experience while supervising daily operations at UCalgary’s Outdoor Centre.