Visitor Services Attendant II

Location: Banff

Parks Canada
- Visitor Experience Various Locations (Visitor Centre, Entry Gates, Mobile Gate and Information Team)
Selection process number
2027-CAP-BNP-EA-002

Location
Banff(Alberta),Banff National Park of Canada(Alberta)

Salary
$27.47 to $29.85 per hour-(currently under review)

Level
GS-MPS-04

Who can apply
Persons residing within a 250 km radius of the Town of Banff, Alberta.
Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada:
Canadian Citizenship, permanent resident status, or work permit.

Duties
This competition will be used to fill positions at the following locations:

Banff East Gate:
The Banff East Gate is a fast-paced and exciting work environment situated at the eastern boundary of Banff National Park (main entrance gate). Often the first point of contact for visitors, staff at the Banff East Gate use a Point of Sale device to sell a variety of national park passes and provide essential information to contribute to visitor use, enjoyment, and appreciation.

This role involves handling cash and card transactions, and properly accounting for revenue received. Staff have the opportunity to experience some of Banff’s most historic heritage buildings.
Mobile Gate and Information Team:
Banff’s Mobile team provides seasonal traffic management, visitor services, revenue collection, and site cleaning and maintenance at key Trailheads and day use areas in Banff National Park. The work is active and takes place outdoors in all weather conditions. Staff work on their feet and can expect physical set-up and take-down of traffic and visitor services equipment each day. Staff provide detailed information to the public on national park rules and regulations, as well as safety information regarding closures or restrictions at popular sites.

The work also involves educating the visiting public on the national park pass program and performing regular compliance duties. The ability to communicate effectively while demonstrating tact and professionalism is a key requirement of this role.
Visitor Centres:
Visitor Centre staff provide comprehensive information to the visiting public on a wide variety of topics related to park orientation, backcountry camping, hiking, and park rules and regulations. Strong knowledge of Banff National Park and the surrounding area is necessary in this position, as well as the ability to communicate effectively in person, over the phone and in writing. Staff handle high volumes of in-person, email, and phone interactions.

The work includes operating a Point of Sale to sell park passes and retail merchandise. The ability to use various computer programs and spreadsheets is required. Backcountry camping knowledge and prior experience working with reservation systems are considered assets in this role.

* In all positions, facility cleaning and maintenance may be required.

Work environment
Do you want to contribute to the protection and enjoyment of Banff National Park? Do you want to be part of a dynamic team and workplace? Do you want to share your passion for Banff with visitors? If so, working with one of the Parks Canada teams at the Visitor Centre, Entry Gate, or at a popular Day Use Area may be the job for you!

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be…