Guest Services Agent Banff Centre

Deliver welcoming guest service at Banff Centre for Arts and Creativity while managing check-ins, payments, and emergency communications. This position begins in January 2027.

Reporting to the Guest Services Manager, you will support artists, conference guests, researchers, leaders, and transient guests. The work combines front desk service, switchboard operation, reservations, and accurate guest account processing. You will also respond to diverse needs, coordinate special requirements, and communicate with departments and conference teams.

• Welcome guests according to Banff Centre customer service standards
• Process efficient guest check-ins and check-outs
• Handle payments, guest accounts, reservations, and room changes
• Operate the switchboard and dispatch emergency calls
• Communicate guest requests with relevant departments

• Previous guest service experience preferred
• High School Diploma
• Microsoft Office proficiency and lodging software knowledge desirable
• Strong organization, decision-making, and problem-solving skills
• Availability for flexible, irregular schedules and weekends

Bring warm communication, accurate administration, and sound judgment to guest services at Banff Centre in Banff, Alberta.