Guest Services Agent

Serve Banff Centre guests through polished check-in, check-out, and communication while working a flexible, irregular schedule including weekends. This position begins in January 2027.

Banff Centre for Arts and Creativity seeks a Guest Services Agent to process guests efficiently and understand diverse needs. You will welcome artists, conference guests, researchers, leaders, and transient guests while supporting room changes, payments, reservations, and conference services. The role also includes switchboard operations and emergency response.

• Welcome guests according to Banff Centre customer service culture
• Process efficient guest check-ins and check-outs
• Manage payments, guest accounts, reservations, and cancellations
• Operate the switchboard and handle emergency calls
• Communicate special requests, changes, and concerns across departments

• Previous guest service experience preferred
• High School Diploma
• Microsoft Office proficiency and lodging software knowledge desirable
• Strong organization, decision-making, and problem-solving skills
• Flexible availability for irregular schedules and weekends

Bring warm communication, attention to detail, and confident guest service to Banff Centre’s front-line operations.