Dental Office Manager

Dental Operations & Patient Success Manager

Calgary, Alberta

$30–$38 per hour | Full‑time | Perks Available

Are you the kind of person who loves bringing order to chaos, helping patients move forward with treatment, and ensuring a dental practice runs at its absolute best? Do you enjoy the challenge of balancing patient care, team coordination, financial management, and operational excellence? We are seeking a highly organized, proactive, and experienced Dental Operations & Patient Success Manager to become a key leader within a growing and patient‑focused dental practice in Calgary.

This is not simply an administrative role. This is an opportunity to become the operational backbone of the practice—working closely with patients, team members, and leadership to ensure exceptional patient experiences, strong case acceptance, healthy systems, and a thriving practice culture. If you thrive in a fast‑paced environment, enjoy taking ownership, and love making a meaningful impact every day, we'd love to meet you.

• Follow up on unscheduled treatment plans
• Coordinate financial discussions with patients
• Support treatment plan acceptance
• Ensure patients receive the information they need to make informed decisions

• Manage insurance claim submissions and follow‑ups
• Post insurance payments
• Resolve claim denials
• Monitor and manage insurance receivables
• Follow established AR management protocols

• Track submitted pre‑authorizations
• Follow up on approvals
• Communicate outcomes to patients
• Coordinate scheduling once approvals are received

• Manage insurance correspondence
• Pre‑authorizations
• Specialist reports
• X‑ray and record requests
• Treatment‑related communications
• Follow‑up tasks and completion tracking

• Support and oversee front desk performance
• Help resolve patient concerns
• Monitor patient experience standards
• Respond to Google reviews and escalating concerns when necessary

• Review insurance verifications for accuracy
• Participate in regular performance reviews with service providers
• Identify scheduling and recall gaps
• Track deficiencies and recommend improvements
• Escalate recurring issues and trends

• Insurance payment reconciliation
• Monitor accounts receivable aging
• Coordinate patient refunds
• Month‑end reporting
• Support head office reporting requirements
• Assist with accounts payable processes

• Manage schedules for dentists, hygienists, assistants, and administrative team members
• Coordinate vacation requests and coverage
• Approve staff hours
• Arrange temporary staffing when required

• Coordinate maintenance requests
• Vendor communications
• Facility‑related issues
• General administrative support

• Previous dental administration, treatment coordination, office management, or practice management experience
• Strong knowledge of dental insurance processes and claims management
• Excellent organizational and follow‑up skills
• Confidence discussing treatment plans and financial arrangements with patients
• Strong leadership and problem‑solving abilities
• Exceptional communication skills
• A proactive, solutions‑focused mindset
• The ability to manage multiple priorities without losing attention to detail

• Monday to Friday: 8:30AM–4:30PM
• One Saturday per month: 8:30AM–4:00PM (When a Saturday is worked, an alternate weekday off will be provided, typically Monday or Friday)

• $30–$38 per hour
• Compensation based on experience and qualifications
• Additional benefits available

• Supportive and collaborative culture
• Leadership team that values initiative and accountability
• Opportunity to make a meaningful impact on patient care and practice success
• Stable, long‑term career opportunity
• Professional growth and development

If you’re an experienced dental professional who enjoys both patient interaction and operational leadership, we’d love to hear from you.

Apply today and help us create an exceptional experience for both our patients and our team.