Dental Phone Agent

Position: Flexible Dental Phone Agent Role
Join Peak Dental Group as a Dental Phone Agent where your communication skills will shine while helping patients. No dental experience is necessary, as we provide comprehensive training to help you succeed.

You will operate as part of our newly established Contact Centre, professionally managing inbound calls. The role entails booking appointments, confirming details, and answering any questions patients may have about our services. Your ability to handle concerns with care will foster trust and satisfaction among patients. Accurate documentation of each call ensures smooth operations.

Key Responsibilities:

• Warmly answer incoming calls from patients

• Schedule, confirm, and reschedule appointments with ease

• Address inquiries regarding services and insurance options

• Demonstrate empathy in handling patient concerns

• Document all patient interactions accurately

Requirements:

• No experience in dental care needed

• Strong communication, listening, and interpersonal skills

• Ability to thrive in a supportive team environment

• Open to flexible scheduling options

• Willingness to engage in complete training

Embrace your role at Peak Dental Group and enhance patient satisfaction through excellent service.