Operational Trainer AL Job Calgary area,Alberta Canada,Education / Teaching

Position: Operational Trainer AL)

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents,
Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear:
to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role:
At the Heart of the Chain

Job Description Summary

The Operational Trainer is responsible for delivering comprehensive training programs and providing ongoing support to ensure employees have the necessary skills to perform their jobs effectively. This role focuses on facilitating engaging training sessions and offering continuous support to a designated group of employees.

Responsibilities

Deliver Training Sessions
:
Conduct engaging and interactive training sessions for employees, ensuring they acquire the skills and knowledge required for their roles.

Support Employees
:
Provide ongoing support and coaching to employees, helping them apply new skills and knowledge in their daily tasks.

Evaluate Training Effectiveness: Assess the effectiveness of training sessions through feedback and assessments, making necessary adjustments to improve training quality.

Coordinate Training Logistics
:
Manage the logistics of training sessions, including scheduling, room setup, and technology requirements.

Identify Skill Gaps
:
Work with department heads to identify skill gaps and training needs within the designated group of employees.

Foster Continuous Learning
:
Encourage a culture of continuous learning and improvement among employees.

Qualifications

Experience
:
Proven experience in training and development, preferably in an operational environment.

Interpersonal

Skills:

Strong interpersonal skills with the ability to build rapport and effectively communicate with employees at all levels.

Excellent written and verbal communication skills.

Ability to create a positive and engaging learning environment.

Other

Skills:

Strong presentation and facilitation skills.

Proficiency in using training software and tools.

Strong organizational and project management skills.

Certifications
:
Relevant certifications in training and development are a plus but not required.

The nature of the position involves regular travel to our stations located in Quebec and, on an occasional basis, to our stations located in other Canadian provinces and hence requires a valid Canadian drivers permit.

The person will be required to lead certain training sessions for teams whose shifts may begin or end outside of normal working hours.

The incumbent communicates regularly with stakeholders across Canada, so fluency in English is mandatory.

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities

Comprehensive group insurance

Group RRSP program

Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly
, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple
:
If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.


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