Academic Support Specialist

Overview

Reporting to the Manager, Academic Support, the Academic Support Specialist is a member of the Learner Academic Support team and supports academic functions.

• Attend the weekly Learner Review Committee and bring up‑to‑date information on learners as assigned to inform decisions made regarding student statuses within the college, including academic standing and attendance.
• Maintain regular contact with assigned learners on the Learner Review Committee and follow the Learner Review Committee's process and guidelines.
• Identify at‑risk learners (attendance/academic) and add them to the Learner Review Committee ahead of weekly meetings.
• Oversee academic plans and offer direct support to students.
• Facilitate student requests for additional academic support.
• Ensure accuracy of student records in the student information management system (Salesforce) and learning management system, including timely submission of academic learning plans and documentation.
• Accurately and effectively communicate student feedback to internal and external departments.
• Interpret, monitor, and examine reports that pertain to academics and instructor responsibilities and raise concerns to the Manager.
• Respond to incoming Academic Support‑related inquiries via shared email and ticketing system.
• Assist with academic reviews to ensure readiness for practicum and graduation.
• Attend faculty/staff meetings and training sessions.
• Participate proactively in performance appraisals.
• Support active interdepartmental cooperation with other departments such as Admissions, Financial Aid, Practicum, and Career Services.

• Degree or diploma in education or business required; 2 years of direct experience in higher education student services is an asset.
• Strong communication and customer service skills with the ability to build and maintain effective working relationships with students and team members.
• Ability to multitask and manage deadlines in a fast‑paced environment.
• Highly self‑motivated and self‑directed; objective‑oriented with high‑level attention to detail.
• Knowledge and experience with Learning Management Systems (D2L) is an asset.
• Strong problem‑solving, analytical, and critical‑thinking skills.
• Ability to work with a team to achieve goals and meet deadlines in a fast‑paced environment.
• Strong computer and digital literacy skills.
• Ability to work in a diverse, inclusive environment.
• A clear criminal records check and child abuse registry check.

Full‑time (12 month temporary position)

Winnipeg / Calgary / Edmonton

• 8‑hour shift
• Monday to Friday

Starting at $46,000.00

• Dental Care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in an inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and recognize that diversity drives our success.

We want you to feel welcomed, energized, challenged, and engaged while having fun. If you would like to request reasonable accommodations for the interview process, please let us know. We also seek out diversity in our team. We celebrate everything and encourage team members to take paid time off to honor their cultural, religious, and spiritual holidays. Our team is intentionally talent‑dense, with strengths drawn from diverse backgrounds and expertise.

As a company, we are committed to uplifting Indigenous voices, respecting traditional lands, raising awareness, and collaborating with Indigenous partners in the spirit of reconciliation. We acknowledge that our campus in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe, Ininiwak, Anishininiwak, Dakota, and Dene peoples, and the National Homeland of the Red River Métis. We also recognize that our water source is Shoal Lake 40 First Nation located on Treaty 3.

In Alberta, we acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy, the Tsuut’ina, the Iyarhe Nakoda Nations, the Métis Nation (Region
3), and all people who call the Treaty 7 region of Southern Alberta home. In Edmonton, we acknowledge the institution is on Treaty 6 territory, a traditional gathering place, traveling route, and home for many Indigenous Peoples including Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit. We thank all applicants, but only those selected for an interview will be contacted.