Exam Coordinator, Student Accessibility Services

Exam Coordinator
The Student Accessibility Services Team in Student Experience and Support is currently seeking a Full‑time Regular Exam Coordinator.

Student Accessibility Services works with the campus community to create an accessible, equitable, and supportive learning environment that enhances each student’s academic and personal development. The Exam Coordinator will report to the Manager, SAS Exam Centre and support the daily operations of the SAS Exam Centre. Within a framework of established policies and procedures, the incumbent uses a high degree of initiative and independent judgment to coordinate workflow, address non‑routine operational issues, and ensure accuracy and service continuity.

The SAS Exam Centre ensures that students with disabilities are provided approved and appropriate accommodation for writing course‑based exams and tests. The Exam Coordinator must be familiar with duty to accommodate legislation and the university’s Accommodation Policy and Procedures for students with disabilities.

Working collaboratively with minimal supervision in a team environment, the Exam Coordinator must exercise independence, tact and diplomacy while dealing with students, instructors and support staff. Strong communication skills and sound judgment must be demonstrated in person, on the telephone and via email. The Exam Centre works with technology to meet the needs of students requiring accommodation, and staff must be comfortable in working with a variety of technologies and formats.

The role is responsible for responding to real‑time exam delivery issues and maintaining service standards during operations, requiring immediate decisions.

This position typically works 35 hours a week on an evening schedule 12:30 pm‑8:30 pm, shifting to later during final exam periods. This position may also require overtime (e.g., Saturday shifts during mid‑term and final exam periods) during the Fall and Winter semesters.

Summary of

Key Responsibilities
Administrative Coordination

Coordinates operations of the SAS Exam Centre, independently prioritizing workflow, reallocating tasks, and adjusting staffing and room resources to maintain timely and equitable delivery of accommodated exams.

Coordinates and tracks proctor training.

Serves as the evening team lead for exam support and exam administration staff by exercising sound judgment, providing clear direction, and ensuring consistent adherence to policies and procedures during urgent situations, including medical incidents, academic misconduct cases, and student concerns.

Ensures continuity and quality of service operations by acting as the primary on‑site contact, making real‑time operational decisions in the absence of the manager to address service disruptions and maintain exam centre standards.

Exam Administration

Responds courteously and accurately to student and faculty inquiries about testing procedures and accommodated exams.

Understands required accommodations for each exam and ensures students receive the appropriate accommodations.

Receives, books, processes and schedules individual student exams using the Clockwork database.

Communicates with course instructors regarding upcoming exams, testing requirements and resources.

Invigilates exams to students writing at the Exam Centre and other locations.

Uses Clockwork to determine if accommodation letters were released and email notification sent to instructors.

Works closely with Manager to track statistical data related to the provision of accommodated exams.

When the Manager is unavailable, resolves exam discrepancies and proctoring concerns in a fair and equitable manner, reporting any serious discrepancies to the Director, Student Accessibility Services.

Provides accurate and timely information with a strong understanding of the high impact of providing erroneous information.

Follows established University and Exam Centre procedures to respond to immediate health issues, physical, emotional or other student concerns occurring at the Exam Centre.

Maintains a high level of confidentiality with sensitive student information.

Prepares exams and other test materials in alternate formats (e.g., electronic format,…