Senior Lead, Student Success & Academic Operations, Dean's Office - SAPL, School of Architecture, Planning and Landscape

Description

The Dean's Office - SAPL within the School of Architecture, Planning and Landscape is currently seeking a Full-time Regular Senior Lead, Student Success & Academic Operations.

The School of Architecture, Planning and Landscape (SAPL) offers multiple professional and research degree programs including Bachelor of Design in City Innovation (BDCI), Minor in Architecture Studies, Master of Architecture (MArch), Master of Planning (MPlan), Master of Landscape Architecture (MLA), Master of Environmental Design, PHD in Environmental Design, and a Doctor of Design. The MArch, MPlan, and MLA programs offer the only programs in Alberta that are accredited by regulatory bodies meaning that graduates of these programs are completing the first step in becoming a licensed practitioner in their respective fields.

SAPL programs are taught in The Valentine building, located in the heart of downtown Calgary at 801-7th Avenue SW on the C-Train line.

We thrive in the dynamic context of the University of Calgary, one of Canada's most youthful and innovative universities. We are a bold and ambitious research university, grounded in innovative learning and teaching, fully engaged in Calgary's entrepreneurial spirit. This position is highly interactive with prospective and current students, student advisors within Calgary, School members within the School and across campus as well as various administrative units across the campus.

This regular full-time (35 hours per week) position reports to the Manager Faculty Operations, Administration & Facilities and is accountable for programmatic matters. Peak periods occur seasonally and require sustained focus under deadline-driven conditions. Occasional early morning, evening, or weekend work may be required to meet critical operational needs.

This position provides strategic and operational leadership for academic program administration within the School of Architecture, Planning and Landscape (SAPL). The role is accountable for the performance, service standards, and results of the advising and academic administration team (both UG & Graduate), ensuring high-quality outcomes that enable the School to meet its enrollment, progression, and graduation objectives within established timelines and resource parameters.

The incumbent supervises the academic advising team and participates in staff recruitment, performance feedback for annual reviews, work allocation, and the achievement of defined operational objectives. The role adapts departmental plans and priorities to address changing academic, operational, resource requirements, ensuring alignment with University strategies, regulatory frameworks, and SAPL's academic mission. Decisions are guided by University policies, procedures, budget considerations, and strategic direction, while exercising delegated authority to interpret policy and establish local procedures within the School.

The position impacts the level and quality of service delivered to students, faculty, and leadership by identifying and resolving complex technical, operational, and University issues related to academic programming and student administration. The incumbent provides technical and functional leadership in student systems and administrative processes, serving as SAPL's subject matter expert in People Soft Student Administration functionality. This includes oversight of system configuration, data integrity, reporting, and process optimization to ensure compliance and operational effectiveness.

This role guides, influences, and coordinates the work of faculty, academic leaders, and central University partners to achieve shared outcomes. The incumbent provides expert advice and strategic input on academic administrative processes, contributes to cross-campus initiatives, and ensures integration between SAPL and central units. Through this influence, the position strengthens service delivery, mitigates risk, and enhances institutional effectiveness.

Collectively, the role integrates policy interpretation, systems expertise, and cross-campus collaboration to enable the effective delivery of SAPL's academic programs and to strengthen the School's reputation and operational excellence locally, nationally, and internationally.

• Provide oversight of SAPL's advising and academic administration team, including…