Field Operations and Customer Support Coordinator

Drive field operations and enhance customer satisfaction as a Field Operations and Customer Support Coordinator. This on-site, full-time role requires project coordination skills, ideally in an HVAC or construction setting.

As part of ICE Western, you will serve as the main contact for client inquiries and technician support, ensuring efficient project execution. You’ll need a strong focus on customer service, technical troubleshooting abilities, and organizational skills to thrive in this role.

Key Responsibilities:

• Coordinate daily activities of Field Service Technicians

• Ensure adherence to safety and health regulations

• Provide troubleshooting support for technical issues

• Manage scheduling and travel for field staff

• Prepare accurate work orders and timesheet reviews

Requirements:

• Technical experience in HVAC, electrical, or refrigeration

• Proven project coordination experience

• Strong skills in Microsoft Office Suite

• Excellent communication and customer service abilities

• Self-starter with strong organizational skills

Contribute your skills to elevate client services at ICE Western while managing effective project coordination.
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