IT Service Centre Analyst - 6 months term

Job Description

Posted Tuesday, August 11, 2026 at 6:00 AM | Expires Sunday, August 30, 2026 at 5:59 AM

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

About De Havilland Aircraft of Canada

De Havilland Aircraft of Canada Limited (DHC) is one of Canada's most recognized aerospace companies, with a proud legacy of designing and manufacturing world-class aircraft since 1928. Headquartered in Calgary, Alberta, DHC employs approximately 2,400 people across British Columbia, Alberta, Ontario, and international markets.

For nearly a century, we've built aircraft renowned for their durability, versatility, and performance, connecting communities and supporting commercial, regional, and remote operations around the world. Today, DHC is a full-service aerospace company providing aircraft design, manufacturing, maintenance, repair, and overhaul (MRO), supported by a team dedicated to quality, innovation, and excellence.

Are you ready to help build the future of Canadian aviation? If you take pride in precision craftsmanship and want to see your work take flight around the world, join De Havilland Canada. Your skills will help build world-class aircraft, including products like the Canadair 515 water bomber, supporting missions that protect lives, strengthen communities, and safeguard natural landscapes around the world.

The IT Service Center Analyst is the front facing representative for De Havilland of Canada IT, participating in the daily activities related to operations and delivery of IT Services. The critical influence of this role is in ensuring the timely response and resolution to user requests, as well as responding to single and multiple users’ incidents with the appropriate level of urgency and care.

• Providesthefirst level technical support
  
  Fleetbusiness users through our primary methods of contact (Phones,Self Serve, Deskside support)
• Manages workload in accordance with definedKPIand SLAmeasurements
• Execute Access Management activities (Account MACD)
• Build and revise process workflows based on changing needs of the environment and services offered by IT
• Be the central point of coordination for Resolution ofcomplex end user issues.
• Works closely with internal IT partnersat De Havillandin“Transition to Operations” guidance and core content requirements for Service Desk support
• Must be innovative in identifying means to improve IT service quality within established boundaries.

• Builds and cultivates mutually beneficial relationships withteam members and leaders,building strong external networks with people in the industry or profession.
• Creates an environment encouraging the open exchange of information and viewpoints.
• Appliesself-management techniques toinclude:acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.
• Ability to quickly comprehend the functions and capabilities of new technologies
• Strong oral and written…