Field Service Technician

Join to apply for the Field Service Technician role at TRUMPF North America

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable.

Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
• Demonstrate and train customers in use and repair of TRUMPF machines in a complete and organized manner.
• Travel up to 100%. Travel includes regional, national and international travel.
• Complete basic retrofits, software installations and customer training.
• Troubleshoot and remedy complex issues.
• Work independently to resolve technical problems and maintain good relationship to customers.
• Use relevant electrical measuring tools efficiently for troubleshooting.
• Submit required weekly TRUMPF reports in a complete and organized manner.
• Assist other Field Engineers as directed.
• Participate in training lasting approximately 6 months with ongoing training on existing and new products each year.
• Must be able to lift 70 pounds without aid.

• Must be located, or able to relocate, within 45 minutes of a major International Airport.
• 100% travel required, both internationally and domestically.
• Perform extensive travel as needed, including but not limited to Monday through Friday.
• Some weekend work as needed.

• Two-year technical school degree in Engineering principles or a suitable combination of education and work experience. Also, experience in computer software/file management is advantageous.
• 2 or more years of experience in technical service, field service, repair or customer service required.
• Strong electrical and computer systems experience and high level of diagnostic skills.
• Previous experience with robotics, lasers, automation systems or mechatronics.
• Previous experience with hand tools and measurement tools.
• Must have strong problem-solving and excellent organization skills.

Position is based in Canada - Prefer someone located in Alberta area (Edmonton or Calgary).

• Entry level

• Full-time

• Engineering and Information Technology

• Machinery Manufacturing