Safety Investigator

Every West Jet journey has the potential to enrich lives; a career with us is no exception.

West Jet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of the role:

The Safety team is looking for a dedicated team player with excellent technical knowledge and experience to join our ranks as a Safety Investigator. Reporting to the Sr. Manager Group Audit, Investigations & Safety Data, the Safety Investigators are responsible for investigating safety files for all operational groups, including Flight Operations, Airports, Inflight, and Technical Operations, as assigned.

Key deliverables include:

• Conducts accident/incident investigations in accordance with the described process in the Company Safety Manual (CSM) and/or the Encore Safety Manual (ESM). Investigative assignments may include files relating to:
  Flight Safety, Airport Safety, Inflight Safety, and Tech Ops Safety
• Obtains and reviews investigative evidence in support of the investigation, which may include but is not limited to employee interviews, air traffic control recordings, weather data, and/or aircraft maintenance history
• Liaises with external governing investigative bodies (Transportation Safety Board/NTSB/EASA) and industry partners, including but not limited to Transport Canada, Nav Canada, Airport authorities, West Jet (WEN/WS/WSW) contractors
• Ensures investigation actions are accurately documented in the Company Reporting System (CRS)
• Trending of occurrences in the Company Reporting System (CRS). Notification of specific trends to responsible leadership
• Recommends, tracks, and verifies the effectiveness of corrective action plans
• Notifies the certificate holders or delegates immediately if a regulatory non-compliance is discovered during an investigation
• Assists with and/or conducts risk assessments
• Liaises with Maintenance Quality Assurance when maintenance compliance issues are detected to ensure they are captured with the appropriate Corrective Action Plan (CAP)
• Performs other duties as assigned by the Senior Manager, Group Audit, Investigations & Safety Data, and the Program Manager, Safety Investigations, that support the operational safety management system

Experience and qualifications:

• 3-6 years of airline experience required. Flight Operations, Technical Operations, Inflight, and/or Airports below-the-wing experience required
• Holds (or has held) a pilot license, flight dispatcher certificate, or AME license, or commensurate knowledge, skills, and experience required
• Aviation/technical diploma or equivalent combination of education/experience
• Experience with the Company Reporting System (CRS) is considered a strong asset
• Strong understanding of safety management principles such as operational risk management processes, investigation practices, safety culture, human and organizational factors analysis, and continuous improvement
• Strong communication skills, both oral and written, and ability to communicate at all levels within the organization as well as external stakeholders
• Strong relationship-building skills with experience in coordinating the expectations of a diverse set of stakeholders
• Formal accident/incident investigator training preferred
• Formal root cause analysis training preferred
• Strong knowledge of the CARs relating to airline operations, airworthiness, and SMS preferred

Additional notes:

• Safety Investigators are required to respond to urgent matters outside of working hours and will be responsible for on-call rotations
• Travel is expected where required to support investigative activities; the ability to travel to all West Jet destinations is required

The benefits of being a West Jetter:

West Jet provides all West Jetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs