Safety Investigator

This position requires in-person collaboration up to five days a week
. This arrangement is subject to change based on business requirements.

This position is eligible to candidates based in Calgary or Toronto

Since our story took off in 1996, West Jet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

The Safety team is looking for a dedicated team player with excellent technical knowledge and experience to join our ranks as a Safety Investigator specializing in Flight Operations or Inflight Operations. Reporting to the Sr. Manager Group Audit, Investigations & Safety Data, the Safety Investigators are responsible for investigating safety files for all operational groups, including Flight Operations, Airports, Inflight, and Technical Operations, as assigned.

• Conducts accident/incident investigations in accordance with the described process in the Company Safety Manual (CSM) and/or the Encore Safety Manual (ESM). Investigative assignments may include files relating to:
  Flight Safety, Airport Safety, Inflight Safety, and Tech Ops Safety
• Obtains and reviews investigative evidence in support of the investigation, which may include but is not limited to employee interviews, air traffic control recordings, weather data, and/or aircraft maintenance history
• Liaises with external governing investigative bodies (Transportation Safety Board/NTSB/EASA) and industry partners, including but not limited to Transport Canada, Nav Canada, Airport authorities, West Jet (WEN/WS/WSW) contractors
• Ensures investigation actions are accurately documented in the Company Reporting System (CRS)
• Trending of occurrences in the Company Reporting System (CRS). Notification of specific trends to responsible leadership
• Recommends, tracks, and verifies the effectiveness of corrective action plans
• Notifies the certificate holders or delegates immediately if a regulatory non-compliance is discovered during an investigation
• Assists with and/or conducts risk assessments
• Liaises with Maintenance Quality Assurance when maintenance compliance issues are detected to ensure they are captured with the appropriate Corrective Action Plan (CAP)
• Performs other duties as assigned by the Senior Manager, Group Audit, Investigations & Safety Data, and the Program Manager, Safety Investigations, that support the operational safety management system

• 3-6 years of airline experience required. Flight Operations or Inflight experience required
• Holds (or has held) a pilot license, flight dispatcher certificate, qualified Cabin Crew Member, or commensurate knowledge, skills, and experience required
• Aviation/technical diploma or equivalent combination of education/experience
• Experience with the Company Reporting System (CRS) is considered a strong asset
• Strong understanding of safety management principles such as operational risk management processes, investigation practices, safety culture, human and organizational factors analysis, and continuous improvement
• Strong communication skills, both oral and written, and ability to communicate at all levels within the organization as well as external stakeholders
• Strong relationship-building skills with experience in coordinating the expectations of a diverse set of stakeholders
• Formal accident/incident investigator training preferred
• Formal root cause analysis training preferred
• Strong knowledge of the CARs relating to airline operations, airworthiness, and SMS preferred

• Safety Investigators are required to respond to urgent matters outside of working hours and will be responsible for on-call rotations
• Travel is expected where required to support investigative activities; the ability to travel to all West Jet destinations is required

West Jet provides all West Jetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

West Jet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, West Jet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 West Jetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

The West Jet Group is a major Canadian employer and includes West Jet…