Service Advisor Alberta Region AB, AB

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than
80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team andbecome part of an organization that values people, performance, and community.

We are looking for a
Service Advisor to join our team at
Dilawri Group of Companies
. The successful candidate is someone who is passionate about the automotive industry and eagerto contribute to our growing team.

• Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
• Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations, sell services, understands and applies factory and aftermarket warranties. Recommends additional services basedon vehicle history, time and mileage and provides the finance office with warranty expiration information.
• Documentsandcompletesa repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, completes vehicle walk-around, checks vehicle history foropen recalls and campaigns and provides customer with an expected timeframe for completion.
• Obtain pre-authorization costs, parts availability, and payments
• Verifies the scope of warranty coverage prior to the work being done and ensures appropriate approvals are obtained.
• Monitors the progress of thework and keeps customers informed regarding the status of their vehicle.
• Review CSI monthly score andday to day performance
• Utilizes CDKandDealer-FX onall customers pay repair orders and accurately orders parts.
• Preparation and explanation of the work and charges to the customer.
• Other duties as assigned bymanagement

• Have a minimum of2+years of experience as a Service Advisor in the Automotive industry.
• Requires clear written andoral communication and a focus on excellent customer service.
• Must be able to interpret customers’ descriptions of their vehicle problems and translate them intoclear instructions for the technicians.
• Excellent organizational skills and an ability to effectively prioritize tasks.
• Must be able to effectively deal with customers’ concerns or complaints.
• Good understanding of thebrand, maintenance, and warranty requirements.
• Must be computer literatewith an ability to use a variety of programs and learn new ones easily.
• Previous experience with CDKand/or Dealer-FX is considered an asset

• Competitive salary and benefits package
• Opportunities for career growth and development
• A support and inclusive work environment

If you are searchinganaf opportunity to grow your career while adding value to our team - this roleis for you. We invite you to submit your resume, in confidence, for our reviewand consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Dilawri Group of Companies - Alberta Region