Manager, Relationship Marketing

Manager, Relationship Marketing page is loaded## Manager, Relationship Marketing remote type:
Partially Remote locations:
Hybrid, Alberta time type:
Full time posted on:
Posted 5 Days Agojob requisition :
JR100558
** Discover What’s Possible at BetMGM
** As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:
* Medical, Dental, Vision, Life, and Disability Insurance
* Registered Retirement Savings Plan (RRSP), Tax Free Savings Account (TFSA), and Deferred Profit Sharing Plan (DPSP)
* Professional development reimbursement and ongoing skills training opportunities
* Employee resource groups
* Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.
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* Location:

** Calgary, Alberta and/or Edmonton, Alberta
** About the Role
** The Manager of Relationship Marketing will oversee the Executive Casino Host team while reporting directly into the Director of VIP Casino Operations. They will be responsible for day-to-day team operations and provide guidance on how to develop strong long-term relationships with high-end customers and VIPs of our BetMGM  addition, they will monitor team goals and objectives including player maintenance, retention, development, and acquisition.

Ensure Casino Hosts are following all internal policies and procedures while providing guidance on player reinvestment. Submits reports back to their direct line manager on daily, weekly, and monthly basis around the performance of key measurable objectives.
** Responsibilities
* ** Direct line manager for the Executive Casino Host team
* Achieve measurable goals and objectives with the Executive Casino Hosts, including maintenance, retention, development, and acquisition.
* Execute the regional comp strategy and internal guidelines.
* Ensure Executive Casino Hosts maintain close ties with high value guests through personal contact.
* Handles difficult guest situations in a calm, professional and prudent manner.
* Responsible for leading the Executive Casino Host Team to meet and exceed VIP goals and KPIs.
* Utilize data reporting when running daily operations.
* Working with their direct line manager continually examines and evaluates monthly and quarterly KPIs while providing recommendations based on the results.
* Establish an effective working relationship with all operating departments and understand departmental and company policies and procedures.
* Responsible for training, scheduling, rewarding, and disciplining of the employees.
* Carries out managerial responsibilities in accordance with departmental and company policies.
* Performs all other duties as assigned by Department Leadership
* The duties listed are not set forth for the purposes of limiting the assignment of work.
* They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.
** Essential Functions
*** Must be able to stand or sit and operate computers and other technological devices for extended periods of time
** Qualifications
* ** Previous experience managing casino hosts team or equivalent.
* Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
* Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette.
* Detail oriented with effective time management skills and the ability to produce results while working under pressure.
* The ability to work independently, offer top tier customer service and identify customer trigger points.
* Analytically curious with the ability to think outside the box to resolve issues quickly and effectively.
* The ability to travel and attend off property events.
** Desired:
*** Excellent knowledge…