Community Residential Manager; Live-out

Community Residential Manager (Live-out) Job Description

Locations:

• Broadway Centre (Downtown Calgary)
• Varsity Square Apartments (NW Calgary)

We offer competitive wages, on‑demand pay, profit sharing, flexible medical and dental benefits, fitness and wellness reimbursement, training and development allowance, group RRSP matching, up to 20% rental discounts, and more.

Responsibilities:

• Ensure the health, comfort and safety of our Customers.
• Be versatile, hands‑on with cleaning and maintenance tasks, and take ownership of the site.
• Maintain a flexible schedule and be available to work evenings and weekends.
• Communicate daily with all site Associates.
• Collect rent and follow up on defaults.
• Minimise vacancy and meet or exceed net operating income goals through effective resident service.
• Conduct inspections of vacant and upcoming suites.
• Lease and show suites.
• Ensure all rental enquiries are answered within the guidelines provided.
• Perform annual suite inspections.
• Prepare and deliver bank deposits.
• Handle administrative duties, including processing paperwork for the site and other Associates.
• Coordinate contractors to arrive on schedule and complete their work as preconditions of the contract.
• Ensure proper and accurate inventory management.
• Perform snow removal, cleaning, and touch‑up painting as required.
• Complete all required administration for the position on a tablet.
• Complete other tasks assigned by the Leader.

Experience and

Educational Requirements:

• 2 years of Customer Service Experience preferred.
• Post‑Secondary Education is an asset.

Technical Requirements:

• Computer experience required with web‑based programs preferred.
• Ability to learn and adapt quickly to changing systems and new technology.
• Familiarity with computer tablets is an asset.

Non‑Technical Requirements:

• Strong commitment to providing excellent customer service.
• Dedicated to building better communities for all Customers.
• Accountable for all actions and decisions, following through until a resolution is obtained.
• Excellent listening and telephone etiquette skills.
• Exceptional problem‑solving and decision‑making capabilities.
• Strong planning and organisational skills with the ability to multi‑task and prioritise.
• Able to handle sensitive and confidential matters.
• Remain calm and in control while maintaining patience, empathy and understanding.
• Work independently (self‑managed) and within a team environment.
• Learn quickly, adapt to change and be flexible.
• Show initiative and commitment to success, aligning with Boardwalk’s mission statement.
• Demonstrate a positive attitude, enthusiasm and assertiveness.
• Walk, stand, climb stairs, lift for up to eight hours.
• Maneuver or lift up to 10kg with proper equipment.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre‑employment Physical Testing where applicable.