Audience Services Coordinator

The Opportunity  The Audience Services Coordinator provides the logistical, administrative, and operational support required for events supported by the Audience Services department. The Audience Services Coordinator (ASC) position handles various functions of the Box Office and Front of House departments to achieve event and public engagement objectives. The role is intended to be a visible and critical aspect of the delivery of the vision and values of the Banff Centre for Arts and Creativity.

This position will support events including the Banff Centre Mountain Film and Book Festival and Banff Summer Arts Festival

Roles and Responsibilities   Assist Audience Services Manager in all areas of Audience Services administration and coordination.
Maintain accurate filing/records management systems in alignment with the standards and procedures required by Audience Services.
Provide training on procedures and policies to casual and hourly labor staff in Audience Serves.
Conduct ticket sales, manage guest lists and holds for performances, distribute post-show attendance/sales reports and prepare/distribute custom Audience Services reports for grant and funding requirements.
Handle Basic financial reporting functions, accurately conduct cash & patron counts, and solve minor math challenges such as calculating performance settlements.
Greet and engage with patrons, scan tickets and hand out programs, assist audience members when finding their seats, etc.
Ensure the operational condition of physical assets such as scanners, stanchions, floats, signage, etc.
Set up lobby and auditorium spaces prior and post events, coordinate seating in performance spaces, prep wheelchair accessible seating and coordinate special requests.
Oversee merchandise sales including reconciliation, reporting and scheduling/training of ushers for that purpose, and accounting/reconciliation for sales.
Assist FOH staff (and Security Team) deal with patron issues and emergencies, including but not limited to intoxication, health issues, power failure or fire; theatre evacuation, medical emergency, patron distress and implementing necessary measures required by the emergency.
Provide exceptional customer service delivery and demonstrate the ability to find solutions to problems when dealing with difficult or challenging individuals.
Responsible for training and supervision of casual Usher/Ticket Seller teams.
Assist in the scheduling of Casual Front of House Ushers for ticketed and non-ticket events, and for Casual Ticket Seller Teams based upon On Sale / High Demand periods.
Ensure workplace and public areas are safe for team members and the general public. Complete and submit incident reports when required.
Additional duties as assigned.

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