Technical Client Services Manager

Elevate your career with Light & Wonder as a Technical Client Services Manager in Calgary, Alberta, focusing on casino gaming platforms. Lead teams to ensure operational excellence and client satisfaction.

The ideal candidate will possess deep expertise in casino gaming systems, strong leadership skills, and extensive experience in managing technical support teams and enterprise customers. This hybrid role emphasizes driving technical excellence while maintaining operational stability across gaming platforms. You will play a crucial role in building strong customer relationships and ensuring high availability of services.

Key Responsibilities:

• Lead operations for casino gaming platform services

• Build proactive relationships with enterprise customers

• Manage critical incidents and operational reviews

• Collaborate on compliance, performance, and efficiency

• Oversee releases, upgrades, and vendor integrations

Requirements:

• Bachelor’s degree in a relevant field

• 15+ years in technical operations or client services

• 5+ years in casino gaming or technical leadership

• Strong expertise with gaming systems and iGaming

• Proven track record with customer-facing teams

Drive service delivery excellence while utilizing your leadership skills and technical expertise at Light & Wonder in Calgary.
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