VIP Team Manager

THE POSITION
Fan Duel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers.

As a VIP Team Manager, you will be directly managing a portfolio of loyal customers, looking to build strong relationships with our VIP customers, and provide an excellent all‑round experience. In addition, you will have a small team of VIP Account Managers who you will be responsible for coaching to provide the same above experience to their own portfolios. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN

Manage and retain a portfolio of High Value Players

Provide an enhanced proactive one‑stop service to encourage loyalty

Keep responsible gaming and Compliance at the heart of all we do

Develop relationships and offer tailored rewards through regular correspondence

Work alongside other Fan Duel departments to increase customer experience

Meet pre‑determined productivity, quality, and Service Level Agreement targets

Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements

Meet and host VIPs at Hospitality events

Deliver against company responsible gaming protocols

Manage, mentor and develop a team of VIP Account Managers to provide the above

THE STATS

Minimum of 4 years of experience in high end customer service field preferred

Experience managing a team preferred

Excellent verbal and written communication skills

High level hospitality experience preferred

Knowledge of online gaming industry essential

Knowledge of sports and/or experience working within a heavily regulated industry is a plus

Passionate about providing top level service

Confident and people focused personality

Excellent analytical skills and experience with Excel

Strives to meet targets and deadlines

Excellent organizational and planning skills

Understanding of Marketing processes preferred

Willing and able to work non‑traditional business hours

Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.

ABOUT FANDUEL
Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including:
America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance‑deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct‑to‑consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

Fan Duel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

This role can be based in  Edmonton, Calgary, or Greater Alberta .

PLAYER BENEFITS
This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short‑term or long‑term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. Fan Duel offers paid sick time in accordance with applicable…