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Senior VIP Player Engagement Specialist

Job in Calgary, Alberta, D3J, Canada
Listing for: NeoPollard Interactive
Full Time position
Listed on 2026-06-23
Job specializations:
  • Entertainment & Gaming
    Event Manager / Planner, Online Gaming / Sports Betting, Gaming Manager, Casino
Job Description & How to Apply Below
Lead the VIP player experience as a Senior Engagement Specialist in Calgary. Focus on ensuring tailored support, strategic loyalty initiatives, and high-quality interactions that resonate with top players.

This specialized role is dedicated to managing relationships with VIP clientele, developing bespoke engagement plans, and facilitating unforgettable in-person events. You'll leverage analytical insights to drive CRM activities, ensuring compliance and satisfaction while enhancing player retention and value.

Key Responsibilities:

• Oversee VIP player accounts and communications

• Organize and attend high-profile events in Alberta

• Track player satisfaction and performance metrics

• Develop reactivation strategies for disengaged players

• Ensure alignment with compliance and gaming regulations

Requirements:

• 2-4 years in relationship management or hospitality

• Strong interpersonal skills and event hosting experience

Analytical skills for interpreting player data

• Familiarity with CRM systems and lifecycle management

• Commitment to responsible gaming practices

Drive loyalty and engagement with high-value players through your expertise and passion for customer relations.
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Position Requirements
10+ Years work experience
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