Job Description & How to Apply Below
As a Senior Manager in Client Services, you will oversee cross-functional teams ensuring operational excellence across gaming systems. Your expertise in managing enterprise clients and technical support will drive high availability and reliability in service delivery. Close collaboration with engineering, product, and operations teams ensures that the best gaming solutions are delivered.
Key Responsibilities:
• Lead technical operations for casino gaming platform services
• Manage customer relationships with proactive communication
• Oversee critical incidents and operational service improvements
• Partner with customers to identify and implement technical solutions
• Collaborate with various teams to enhance platform performance
Requirements:
• Bachelor’s degree in Computer Science or related field
• 15+ years in technical operations within gaming environments
• 5+ years in leadership roles in casino gaming or iGaming
• Strong experience with gaming systems and technical teams
• Proven ability to manage enterprise client expectations
Drive operational excellence, enhance client relationships, and leverage your technical expertise in this pivotal role.
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