VIP Account Manager at Penn Interactive

Elevate the VIP experience with Penn Interactive as a VIP Account Manager. Leverage your gaming expertise to enhance customer relations and drive revenue growth.

In this dynamic role, you will manage a portfolio of top-tier VIP accounts while supporting team performance as a lead host. Your responsibilities include engaging with players through tailored hospitality events and maintaining personalized relationships to ensure their satisfaction and loyalty. A deep understanding of gaming products and exceptional communication skills will be essential for success.

Key Responsibilities:

• Establish and nurture relationships with high-value VIP players

• Generate gaming revenue by exceeding player expectations

• Lead and coach host and associate teams directly

• Manage communications, inquiries, and escalations promptly

• Analyze reports to inform business decisions effectively

Requirements:

• 3+ years in gaming, with 1+ year in online operations

• 2+ years in a sales role relevant to account management

• Strong skills in Excel and communication

• Ability to travel for high-level events

• Passion for sports and casino betting

This role calls for a proactive leader dedicated to providing top-notch service to our valued VIP clients.
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