VIP Engagement Lead at NeoPollard

Elevate VIP experiences as the Engagement Lead at Neo Pollard Interactive, based in Calgary, AB. This role emphasizes high-value player retention and personalized service delivery.

As Engagement Lead, you will manage relationships with VIP players while orchestrating events and overseeing budgets. This position demands strategic thinking to refine customer relationship management initiatives and uplift player engagement based on performance insights.

Key Responsibilities:

• Build trust-based relationships with VIP players

• Oversee local market event and promotion budgets

• Monitor individual player performance metrics

• Plan and coordinate engaging player events

• Assist CRM team with campaign execution

Requirements:

• Minimum 5 years in hospitality or gaming industry

• Previous leadership experience is advantageous

• Strong analytical and organizational skills

• Comfortable representing the brand in person

• Willingness to travel within Alberta

Leverage your expertise to enhance the VIP experience at Neo Pollard Interactive across Canada.
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