Lead VIP Team at FanDuel

Join Fan Duel as a VIP Team Manager, dedicated to enhancing relationships with our most valued clients. Lead a talented team while fostering loyalty in the online gaming space.

In this role, you'll manage a portfolio of loyal customers and guide VIP Account Managers to deliver excellent customer experiences. You need to possess a strong understanding of VIP service and have a genuine enthusiasm for the online gaming industry. Collaboration across departments will be crucial in your success.

Key Responsibilities:

• Manage a portfolio of high-value customers

• Enhance proactive service to encourage client loyalty

• Develop tailored rewards and engage through correspondence

• Collaborate to elevate customer experiences company-wide

• Ensure compliance with responsible gaming protocols

Requirements:

• At least 4 years in high-end customer service

• Experience in managing teams preferred

• Excellent verbal and written communication skills

• Knowledge of online gaming essential

• Ability to work during non-traditional hours

Lead Fan Duel's VIP service to redefine exceptional customer engagement and satisfaction.
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