Job Description & How to Apply Below
This hybrid role focuses on managing cross-functional teams to enhance technical operations and customer satisfaction in regulated gaming environments. You will utilize your expertise in casino systems and enterprise customer management while collaborating with engineering, product, and support teams. Success in this position ensures high availability, reliability, and customer engagement across gaming services.
Key Responsibilities:
• Lead operations for casino gaming platforms ensuring high availability
• Build customer relationships through effective communication
• Manage critical incidents and service improvement initiatives
• Deliver scalable technical solutions based on customer needs
• Collaborate with teams to enhance platform performance
Requirements:
• Bachelor’s degree in IT, Computer Science, or related field
• 15+ years in technical operations or client services
• 5+ years in leadership within casino gaming
• Strong expertise in gaming systems and online platforms
• Proven ability to manage enterprise customers
Utilize your leadership in casino systems and customer service to excel at Light & Wonder in Calgary.
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Position Requirements
10+ Years
work experience
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