Manager Client Services in Casino Gaming

Join Light & Wonder as a Manager focused on Client Services for casino gaming systems. Enhance service delivery and customer satisfaction in a hybrid capacity from Calgary.

As a key player in this role, you will manage cross-functional teams responsible for operational stability and technical client support. Your deep gaming systems expertise will enable you to maintain high service quality and reliability. Collaborate effectively with multiple stakeholders to address client needs and drive continuous improvement in service operations.

Key Responsibilities:

• Lead service operations for casino gaming clients

• Build and maintain strong customer relationships proactively

• Manage critical incidents and strategic service reviews

• Partner with customers to identify and resolve technical issues

• Oversee vendor integrations and compliance with gaming standards

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field

• 15+ years in technical operations within gaming

• 5+ years managing teams in enterprise environments

• Solid experience with casino gaming and online platforms

• ITIL certification or related qualifications preferred

Elevate client services and support operational excellence in the casino gaming industry as a Manager at Light & Wonder.
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