Assistant Concessions Manager Spruce Meadows

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Assistant Concessions Manager is responsible for supporting the implementation of venue concessions operations, including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the DFB. The Assistant Concessions Manager must provide a level of event oversight, good technical proficiency, and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept.

The Assistant Concessions Manager will actively supervise, coach, counsel, direct, train, and mentor employees in meeting company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self‑direction, and strong technical (computer and POS) aptitude are required.

This role pays an annual rate of $68,640 - $79,040 CAD.

Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until October 16, 2026.

Spruce Meadows is South Calgary's leading Sports and Entertainment District, located on the border of Southwest Calgary. Regarded as one of the top show jumping venues on the planet, a stunning 500‑acre property also hosts a wide range of events, including tournaments, concerts, festivals, and world‑famous markets.

• Responsible for managing, developing, and mentoring a staff of part‑time and full‑time concessions employees, including initiating employee discipline as required.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper setup of all concession locations prior to doors. Set‑up duties may include the following: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance, and assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events.
• Oversee a large volume of inventory, order product, and manage high‑volume sales.
• Manage and run all venue concessions operations before, during, and after the event. Duties include staff scheduling, employee check‑in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean‑up, post‑event reconciliation and reporting, and any other duties as assigned by the DFB.
• Training new & current employees with regard to property procedure & best practices.
• Willing to cover / back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Assist the Concessions manager with Premium Services operations and event needs, as directed.
• Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers.
• Ensure that all State / Federal, and IEC policies, procedures, and practices are adhered to, including compliance with…