Counter Sales

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Location: Calgary, Alberta

Job :3793-MARCONE AP

# of Openings:1

Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training.

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Delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.

Delivers exceptional customer service through prompt, professional communication and effective issue resolution.

Handles inquiries via phone, email, fax, and in person regarding pricing, product availability, and order status.

Processes stock and special orders, coordinates deliveries, and follows up on will-calls, backorders, and special requests.

Maintains professional relationships with customers, vendors, and internal teams, supporting a collaborative, solutions-oriented environment.

Accurately fulfills sales orders and ensures timely distribution to shipping or will-call areas.

Completes required training and applies knowledge effectively across all branch departments.

Performs general warehouse tasks, ensuring a clean, safe, and organized work environment.

Wears appropriate PPE and conducts safety checks on material handling equipment.

Maintains communication with management regarding work status, breaks, and task updates.

Monitors customer queues and responds promptly to ensure efficient service.

Sorts, stocks, and labels products accurately according to established systems.

Performs quality checks on returned and damaged goods for accuracy and condition.

Demonstrates basic product knowledge to assist customers and support sales efforts.

Sets up and maintains product displays in accordance with merchandising standards.

Follows established procedures for accurate inventory tracking and reporting.

Verifies incoming and outgoing merchandise, promptly reporting discrepancies or errors.

Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements

Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

High School or its GED equivalent

3 or more years’ experience with customer service and related functions.

Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)

Aptitude for mathematical operations and numerical analysis.

Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

This position may require up to 40–43 hours per week and involves regular physical activity, including:

Lifting of 25–50 lbs up to 5 hours per day.

Operating forklifts and material handling equipment for up to 6 hours daily.

Regular bending,…