VIP Program Manager at NeoPollard

Elevate player engagement as Neo Pollard Interactive's VIP Program Manager in Calgary or Edmonton. This role drives revenue growth and personalizes high-value player experiences through expert team management.

As VIP Program Manager, you'll lead a dedicated team of Player Engagement Specialists focusing on high-value player strategies. Your responsibilities will encompass managing the P&L of the VIP program, enhancing player segmentation, and ensuring premium service quality. You will collaborate with cross-functional teams to deliver outstanding service while utilizing data-driven insights to reinforce player loyalty.

Key Responsibilities:

• Lead and mentor Player Engagement Specialists

• Manage VIP program P&L for profitability

• Design engagement strategies and player segmentation

• Analyze player metrics for growth opportunities

• Collaborate with teams for seamless VIP initiatives

Requirements:

• 5+ years in online gaming or customer-centric industry

• Proven experience managing VIP or loyalty programs

• Strong leadership and team development skills

• Proficiency in data-driven decision making

• Occasional travel required

Make an impact in the iLottery space, focusing on exceptional player experiences and business results.
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