Community Residential Manager

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:
Competitive wages
Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
Profit-sharing
Flexible group medical and dental
Fitness and Wellness reimbursement
Training and Development allowance
Group RRSP matching
Up to 20% rental discounts, and more!
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!
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Locations   Elbow 5 Eight (SW Calgary), or
Oak Hill Estates (NE Calgary), or
Varsity Square Apartments (NW Calgary), or
Vista Gardens (NE Calgary)
Responsibilities   Ensure the health, comfort and safety of our Customers
Applicant must love people, be versatile, hands‑on with cleaning and maintenance tasks and take ownership of the site.
Successful applicants must have a flexible schedule and be available to work evenings and weekends
Ensure daily communication with all site Associates
Collect rent and follow up on defaults
Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
Inspections of vacant and upcoming suites
Lease and show suites
Ensure all rental enquiries are answered within the guidelines provided
Annual suite inspections
Prepare and deliver bank deposits
Administrative duties including processing paperwork for site and other Associates
Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
Ensure proper and accurate inventory management
Snow removal, cleaning, and touch‑up painting as required
Complete all required administration for the position
Complete other tasks assigned by the Leader
Experience And Educational Requirements   2 years Customer Service experience preferred
Post‑Secondary education is an asset
Technical Requirements   Familiarity and experience with technology preferred
Ability to learn and adapt quickly to changing systems and new technology
Non-Technical Requirements   Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Excellent listening and telephone etiquette skills
Exceptional problem‑solving and decision‑making capabilitiesa
Strong planning and organizational skills coupled with ability to multi‑task and prioritize
Excellent time‑management skills
Ability to handle sensitive and confidential matters
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
Demonstrates a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 10kg with the proper equipment
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Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre‑employment Physical Testing where applicable.

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