Member Care Specialist at Progyny

Join Progyny as a Member Care Specialist to support individuals in their fertility and family-forming journeys. Leverage empathy and organizational skills to provide personalized assistance remotely from Canada.

This 20-hour per week, fixed-term role focuses on delivering exceptional support and guidance while ensuring accessibility for all members. Daily tasks include conducting video consultations, helping identify suitable fertility providers, and addressing member inquiries with tailored solutions. Ideal candidates are detail-oriented, proactive, and passionate about supporting sensitive life stages in a diverse environment.

Key Responsibilities:

• Conduct 1:1 video consultations on fertility and related topics

• Assist in identifying fertility clinics and service providers

• Address member inquiries with high-quality tailored solutions

• Research country-specific fertility legislation and trends

• Update knowledge databases with healthcare practices

Requirements:

• Exceptional customer service and communication skills

• High emotional intelligence and empathy

• Strong organizational and multitasking abilities

• Collaborative mindset, adaptable to new topics

• Interest in supporting diverse family-forming journeys

Leverage your skills in a compassionate role with Progyny Global to make a meaningful impact.
#J-18808-Ljbffr