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Job Description & How to Apply Below
Join Fan Duel as a VIP Team Manager and shape outstanding customer experiences in Calgary, Alberta. Oversee VIP Account Managers and engage with high-value clients in an exciting environment.
In this dynamic role, you will manage a team dedicated to providing exceptional service to our most important customers. Your experience in the gaming industry and leadership abilities will drive loyalty and satisfaction among VIP players. Building strong relationships and ensuring compliance with gaming protocols will be key to your success.
Key Responsibilities:
• Directly manage a portfolio of high-value clients
• Foster loyalty through enhanced and personalized service
• Collaborate with departments to improve customer experiences
• Offer tailored rewards and maintain ongoing correspondence
• Ensure compliance with responsible gaming protocols
Requirements:
• At least 4 years in a customer service role
• Team management experience preferred
• Strong analytical and Excel skills
• Knowledge of sports and gaming industry
• Flexibility for non-standard business hours
Bring your passion for VIP service and operational excellence to Fan Duel's team.
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