VIP Client Manager

Position: VIP Client Manager Role at FanDuel
Lead VIP efforts at Fan Duel as a Client Manager based in Greater Alberta. Engage a portfolio of VIP customers while mentoring a skilled team of account managers.

This position is ideal for someone with expertise in high-end customer service and a keen interest in the online gaming sector. You will oversee VIP engagements, ensuring service excellence and adherence to responsible gaming practices. By mentoring VIP Account Managers, you will help maintain high standards of service and customer satisfaction.

Key Responsibilities:

• Manage a diverse portfolio of high-value players

• Provide tailored service to enhance user experience

• Develop customized rewards for player loyalty

• Host VIPs at hospitality events and meetings

• Coach a team of VIP Account Managers for success

Requirements:

• Minimum 4 years in high-level customer service

• Leadership experience is preferred

• Strong communication skills, both verbal and written

• Passion for online gaming and sports

• Ability to manage non-traditional hours

Elevate the Fan Duel VIP experience and nurture exceptional service standards in your team.
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