Senior Slot Floor Supervisor

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut'ina First Nation, Grey Eagle Resort & Casino is Calgary's number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview  Reporting to the Slot Operations Manager, the Senior Slot Floor Supervisor provides senior operational leadership for the Slot Floor and supports the consistent performance of Slot Floor Supervisors and Slot Attendants. This position serves as a key escalation and decision-making resource on the gaming floor, helping ensure effective shift execution, exceptional guest service, regulatory and internal-control compliance, employee development, and a safe, professional and engaging environment.

In the absence of Slot Management, the Senior Slot Floor Supervisor acts as the primary operational point of contact for Slot Floor matters within delegated authority and promptly escalates significant issues as required.
Education And Experience   High school diploma or equivalent required; post-secondary education in business, hospitality, leadership or a related field is an asset.
3-5 years of casino or slot operations experience preferred, including demonstrated supervisory or leadership experience on a gaming floor.
Strong working knowledge of slot-machine operations, TITO systems, jackpots/hand pays, machine-access controls, gaming-floor procedures and casino operating practices.
Demonstrated ability to lead and develop Supervisors and frontline employees, provide clear direction, hold others accountable and foster a respectful, collaborative "One Team" environment.
Proven guest-service, conflict-resolution, de-escalation, judgment and decision-making skills, including the ability to manage complex or escalated situations calmly and professionally.
Strong organizational and administrative skills, with the ability to prioritize competing demands, maintain accurate documentation and make sound decisions in a fast-paced environment.

Experience with employee coaching, attendance/performance documentation, scheduling, payroll review or related supervisory administration is preferred.
Proficiency with email, Microsoft Office applications—particularly Outlook, Word and Excel—and the ability to learn casino management, slot and tracking systems.
Must be eligible to obtain and maintain all AGLC gaming-worker registration and any other approvals, training or certifications required for the position and site.
Must successfully complete required departmental, AML, responsible-gambling, safety and company training within established timelines.
Ability to adapt to changes in policies, procedures, technology, internal controls and regulatory requirements while helping employees implement changes consistently.
Knowledge,

Skills And Abilities

Provide senior shift leadership for Slot Floor operations; coordinate Floor Supervisors and Slot Attendants, establish priorities, assign coverage and resources, and adjust deployment based on business volume, guest needs and operational demands.
Maintain a highly visible and approachable presence on the gaming floor and act as the primary escalation point for complex guest concerns, disputes, jackpot/hand-pay issues, machine incidents and service-recovery situations within delegated authority.
Support and oversee Slot Floor Supervisors in the consistent application of departmental procedures, internal controls, service standards, employee expectations and shift routines; identify gaps and provide coaching or escalation as appropriate.
Act as the operational lead for Slot Floor matters when Slot Management is unavailable,…