Front of House Lead Theatre Projects

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Front of House Lead – Alberta Theatre Projects

The Virgin Trial – Alberta Theatre Projects

Job Posting – Front of House Lead

Alberta Theatre Projects is a not-for-profit organization known for supporting new play development, and producing live, professional, contemporary theatre in Calgary.

At ATP, we create world‑class contemporary theatre that blurs the line between the audience and the artist, telling the most provocative and engaging stories of our time. By embracing the intimacy and unique audience configuration opportunities of the Martha Cohen Theatre, we offer an exciting new experience for our audience with each production. Learn more here:

About the position: Alberta Theatre Projects (ATP) is seeking several dynamic Front of House Leads to execute our front‑of‑house operations, enhance the patron experience, and drive revenue growth through fundraising and merchandise sales. Reporting to the Front of House Manager, this role ensures that ATP’s theatre operations provide outstanding customer service by attending to patron needs and supervising the volunteer usher team.

The ideal candidate brings expertise in staff and/or volunteer supervision, and is experienced in hospitality and customer service, with a passion for the arts. This position is an exciting opportunity to build a strong arts community and create a welcoming experience for patrons and partners alike.

This is a part‑time, seasonal position located at Werklund Centre in downtown Calgary and requires working in the performance venues located in this historic space (this is not a remote based position). This position requires a flexible work schedule due to the operational needs of Alberta Theatre Projects and events taking place, including frequent evening, weekend, and holiday work.

• Act as a point of contact for patron needs or concerns, resolving where possible and escalating to the Front of House Manager where appropriate, in a manner that is respectful and reflects the highest customer service standards.
• Oversee, direct, and support a team of up to 13 volunteer ushers during each shift.
• Facilitate the safe and efficient flow of traffic in and out of the theatre, including during emergency evacuation scenarios.
• Prepare and maintain Front of House areas for public use each day: replenishing supplies and materials, setting up stanchions for bar lines, unlocking exit doors, preparing for events or receptions, and any other preparation needs that may arise.
• Provide exemplary customer service to patrons with seating or arrival issues and resolving conflicts.
• Hold a high level of familiarity and fluency with all aspects of Alberta Theatre Projects performances to provide patrons and potential customers with accurate information regarding the company, our products, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost customer experience.
• Assist with additional events throughout the year such as private event rentals of the theatre, donor receptions, or any other event where Front of House assistance is required.
• Effectively notice and communicate facility upkeep needs to the Front of House Manager. Maintaining a clean and organized facility ready for public interactions.
• Document and secure any Lost and Found items, communicating discoveries to the Front of House Manager and the rest of the team.
• Fundraising in lobby, assisting patrons with accessibility needs, liaising with bar staff and production team, and making lobby announcements, and other duties to assist the Front of House Manager as required.

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