PT Box Office Associate – Theatre

The Virgin Trial – Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects

Directed by:
Glynis Leyshon
Written by:
Kate Hennig
Actors Pictured:
Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design:
Scott Reid.
Lighting Design:
David Fraser
Costume Design:
Heather Moore
Photo:
Benjamin Laird

Photo Credits

Reporting to the Box Office Manager, the Box Office Associate’s key responsibilities are to facilitate ticket pickup and otherwise assist patrons during performances, actively sell theatre tickets to new and renewing subscribers and single ticket buyers as well provide the highest level of customer service that Theatre Calgary patrons have come to expect.

Theatre Calgary is currently recruiting 1 hourly position within the Box Office.

ABOUT THEATRE CALGARY
Theatre Calgary’s vision is to stand amongst the best theatres globally as a leader in innovative, impactful and diverse programming. Our mission is to stimulate, provoke and delight through ambitious programming created to ignite local, national and international engagement in a sustainable manner. Theatre Calgary reflects the communities, the country, and the world we live in with ambitious programming, passionate community engagement and extraordinary productions.

For more than 50 years, we have focused our energy on providing our community with the highest level of classic and contemporary plays, featuring the best artists from Calgary and across the country.

In the spirit of reconciliation, Theatre Calgary acknowledges that we live, work and create on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, Métis Nation of Alberta, districts 5 & 6, and all people who make their homes in the Treaty 7 region of Southern Alberta. They were the original occupants of this land and continue to be here to this day.

Theatre Calgary is grateful to have the opportunity to present in this territory.

DUTIES & RESPONSIBILITIES

• Performing Box Office duties within the theatre during performances, including but not limited to:
• Selling, reprinting and exchanging tickets for patrons in person
• Providing excellent customer service to patrons with ticketing issues, including ticket exchanges, lost tickets, mobile ticketing issues, missed shows or other ticketing related inquiries
• Handling and balancing cash float before and after each shift
• Assisting with email and phone enquiries as needed
• Contributing to the environment of the Box Office and Theatre Calgary administrative office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life.
• Holding a high level of familiarity and fluency with all aspects of Theatre Calgary to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost customer experience.
• May participate in call campaigns and/or sales campaigns as requested (selling, tracking, calling, printing, stuffing envelopes, mailings, etc).
• Other duties to assist the Box Office Manager as required.

EXPERIENCE & QUALIFICATIONS

Must Haves:

• A minimum of one (1) year Customer Service is required
• Proficiency in all aspects of telephone sales (including inbound and outbound calling campaigns)
• Knowledge and passion about the work of Theatre Calgary
• Be an enthusiastic team player with excellent interpersonal skills
• The ability to multi-task, work independently, and interact well with a wide range of internal and external customers
• Be comfortable and productive in a fast-paced and dynamic workplace
• Be…