Senior Credit and Collection Agent

For more than 70 years, we've been making a difference, in every degree.

At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.

Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.

Guided by our purpose —
Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.

Are you someone who blends rigour with heart, agility with precision, and customer focus with accountability? At Master, we’re not just hiring a Senior Credit & Collection Agent — we’re inviting a trusted financial partner to join a dynamic team where your judgment, integrity, and communication make a daily difference.

As part of a collaborative, high-performing team, you’ll help safeguard the financial health of one of Canada’s most respected HVAC-R distributors — all while supporting our mission of excellence and service.

• Collaborate with your supervisor to assess margin increase requests
• Approve credit-limit exceptions using sound analysis and business judgment

• Manage and collect receivables for your assigned territory
• Release orders for inventory-ready items
• Reconcile customer accounts accurately and in a timely manner

• Generate and interpret credit reports to guide business decisions
• Resolve escalated or sensitive collection cases independently, as financial analyst

• Act as a respectful and trusted liaison between internal sales teams and customers
• Manage communications with professionalism and empathy

• College degree in business, accounting, or office admin or equivalent experience
• 5-8 years of experience in a similar credit or collections role, in a commercial environment, or as a Financial analyst
• Experience with accounting/ERP software is a strong asset
• A detail-oriented mindset, a steady hand, and a tactful voice

• Base Salary Range: $70,000 – $80,000 annually
• Supplemental Pay Types:
  Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Work–life balance supported through a hybrid work policy.