Level 1, Estate Administrator - Proposals

Bromwich+Smith, 800 5th Avenue SW, Calgary, Alberta, Canada

Posted Wednesday, August 26, 2026 at 8:00 AM

What We Do:

As one of the fastest growing insolvency firms in Canada,Bromwich+Smith’sgoal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we loveto help people. We are a professional organization with a purpose to alleviate the challenges of debt for Canadians. Importantly, we are not a collection agency, nor do we lend money to people;

we work directly with clients and their creditors to solve client challenges.

What We Value:

AtBromwich+Smith, putting people firstisn’tjust an idea — it is embedded in our purpose and values and is central to our daily operations. This also means putting our employees first and supporting them. Our values include:

People Come First, Committed in Heart and Mind, Succeed Together, Own It,Finda Better Way, and Do the Right Thing.

Location: Downtown Calgary / Hybrid
Reports to: Manager, Proposal Services

Bromwich+Smith is looking for a detail-oriented and compassionate Level I, Estate Administrator – Proposals to support the administration of Consumer Proposal files.

In this role, you will help clients move through their Consumer Proposal by keeping estate information accurate, monitoring payments and file requirements, following up on outstanding items, and ensuring important deadlines are met.

You will work with clients who may be experiencing challenging financial circumstances, so clear communication, empathy, accuracy, and good judgment are essential. You will also work closely with other members of the Proposal Services team, Licensed Insolvency Trustees, Proof of Claim Specialists, creditors, and other internal partners.

This opportunity is well suited to someone who enjoys detailed administrative work, problem-solving, helping people, and taking ownership of their work from beginning to end.

• Support the day-to-day administration of Consumer Proposal estates.
• Process and maintain debtor and estate information using B+S insolvency software.
• Monitor estate files, client activity, payment status, and file progression using Proposal Administration dashboards.
• Maintain complete and accurate documentation throughout the life of the proposal.
• Review files regularly to ensure required activities and follow-ups are completed on time.
• Help prepare files for the next stage of administration, including completion or discharge requirements.
• Identify missing information, inconsistencies, or issues and take appropriate action or escalated when required.

• Monitor client payment arrangements and proposal balances.
• Proactively follow up with clients regarding missed payments, arrears, and non-sufficient funds.
• Provide clients with clear information about their payment status and proposal requirements.
• Assist with payment-related requests, including eligible payment postponements.
• Document client conversations and actions accurately.
• Communicate respectfully and compassionately while maintaining the requirements of the Consumer Proposal.
• Follow up on outstanding matters until they are appropriately resolved.

• Administer proposal files in accordance with the Bankruptcy and Insolvency Act (BIA) and applicable Office of the Superintendent of Bankruptcy directives.
• Verify information and documentation for accuracy and compliance.
• Handle personal and financial information in accordance with privacy requirements and B+S practices.
• Meet applicable regulatory and internal deadlines.
• Maintain accurate and organized estate records.
• Use established procedures and sound judgment when addressing routine issues.
• Esc…