Manager, Fraud Investigations & Controls

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Reporting to Sr. Manager Fraud Prevention the Manager, Fraud Investigations & Controls is responsible for leading complex fraud investigations, identifying control weaknesses, and driving enhancements to fraud detection, prevention, and operational effectiveness across Rogers Bank.

This role leads a team of fraud investigators responsible for uncovering fraud trends, organized fraud networks, emerging attack patterns, and process vulnerabilities that are not effectively detected through existing systems, rules, or controls. The successful candidate will serve as a key liaison with industry partners, including Canadian banks, the Canadian Bankers Association (CBA), the Banking Crime Prevention and Investigation Forum (BCPIF), law enforcement agencies, and other external stakeholders to support cross-sector investigations and information sharing.

The Manager will leverage advanced investigative techniques, data analysis, intelligence gathering, and network-linkage analysis to identify hidden fraud risks, recommend control enhancements, and improve fraud detection rates while minimizing customer impact. This role requires strong leadership, investigative expertise, analytical capability, and the ability to influence stakeholders across multiple business functions.

• Lead, coach, and develop a high-performing team of fraud investigators and analysts responsible for complex fraud investigations, organized fraud activity, and control gap identification.
• Conduct and oversee investigations involving application fraud, account takeover, identity fraud, first-party fraud, synthetic identity fraud, and emerging fraud threats.
• Act as Rogers Bank's primary liaison with the Canadian banking industry, including participation in BCPIF, CBA working groups, law enforcement engagement, and cross-industry fraud intelligence sharing initiatives.
• Coordinate investigative support related to production orders, law enforcement requests, and industry-led investigations while ensuring compliance with legal, regulatory, and privacy requirements.
• Identify fraud losses that were not detected through existing fraud systems, controls, policies, or operational processes and perform detailed root cause analysis to determine contributing factors.
• Analyse fraud events and operational breakdowns to understand how existing controls, procedures, or processes were bypassed and recommend enhancements to strengthen the control environment.
• Develop actionable recommendations to improve fraud detection rules, authentication strategies, operational controls, policies, procedures, and investigative practices.
• Utilize investigative analytics, SQL, data querying tools, fraud platforms, and link-analysis techniques to identify relationships, anomalies, organized fraud networks, and second-order fraud scenarios.
• Develop investigative methodologies that identify hidden fraud trends and emerging attack patterns before losses become material.
• Partner closely with Fraud Strategy team to convert investigative findings into enhanced fraud rules, predictive models, operational controls, and monitoring capabilities.
• Collaborate with Telecom Fraud team to strengthen enterprise fraud intelligence sharing, improve investigative effectiveness, and identify opportunities for cross-channel fraud prevention.
• Establish effective partnerships with Technology, Fraud Strategy, Credit Risk, AML, Finance, Legal, Regulatory Compliance, Project Delivery, Operations, and external vendors to accelerate fraud mitigation efforts.
• Create, maintain, and continuously improve fraud investigation procedures, investigative standards, escalation protocols, and control governance documentation.
• Design and enhance fraud reporting, management dashboards, and investigative oversight reporting to improve visibility into emerging fraud risks, fraud performance, and control effectiveness.
• Present investigative findings, fraud trends, and control recommendations to senior leadership in both technical and business-friendly…