Senior Administration Agent

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your spirit of collaboration that you will have a positive impact on the organization.

Prepare documents for system indexation; collect, compile, analyze and ensure the quality of data.

Oversee the administration of complex files, while providing advanced administrative support during professional activities

Independently perform various administrative activities in accordance with established policies, standards and procedures

Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service

Meet deadlines and ensure you meet quality standards

Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities

Identify operational issues, propose solutions and participate in the development of new procedures

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your spirit of collaboration that you will have a positive impact on the organization.

Your job:

Prepare documents for system indexation; collect, compile, analyze and ensure the quality of data.

Oversee the administration of complex files, while providing advanced administrative support during professional activities

Independently perform various administrative activities in accordance with established policies, standards and procedures

Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service

Meet deadlines and ensure you meet quality standards

Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities

Identify operational issues, propose solutions and participate in the development of new procedures

Your team:
Within the Commercial & Private Banking 1859 sector, you will be part of the Real Estate Finance - Sales Support team. Reporting to the manager administrative support. Our team stands out for its excellence in customer service, its spirit of collaboration, and its ability to adapt through various daily tasks. Working hours are on weekdays in hybrid mode. Our action-based learning training programs allow you to master your craft.

Customized training content across multiple topics is available to encourage continuous learning and development. Access to colleagues with diverse expertis e , experience, and profiles enriches your development in every way.

Basic requirements :

Three-year college diploma or academic equivalent, related to the industry, and four years of relevant experience

Experience in customer service

Good knowledge of commercial products and services

Experience with commercial files is desirable

Knowledge of LOAN IQ, CRM, LIS, MTG (PH) , PBI and ICOP applications is an asset

Autonomy, rigor, analytical mind and resourcefulness

Verbal and written communication skills

Strong priority management skills

Languages:

English

Required skills:

Accountability, Client-focused, Communication, Diversity & Inclusion, Driving Results, Emotional Intelligence, Empathy, Humility, Initiative, Learning Agility, Resiliency, Teamwork

Your benefits

Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family…