Client Service Associate

Employment Type: Full-Time

Work Model: In-Office

Our client is an established, independent wealth management firm in Calgary providing comprehensive investment and financial planning solutions to high-net-worth individuals, families, business owners, and professionals.

They are looking to add a Client Service Associate to their team. This is an excellent opportunity for a detail-oriented financial services professional who enjoys working closely with clients and advisors and wants to build a long-term career within an independent wealth management environment.

The successful candidate will play an important role in delivering a high level of client service while supporting the advisory team with the day-to-day administration and execution of client needs.

• Serve as a primary point of contact for clients, providing responsive and professional service
• Support Advisors with day-to-day client service and administrative requirements
• Prepare and process account opening, transfers, deposits, withdrawals and other client documentation
• Coordinate client requests and follow up to ensure timely resolution
• Maintain accurate and up-to-date client records and documentation
• Assist with investment account administration and transaction processing
• Coordinate client meetings, appointments and follow-ups
• Prepare reports, correspondence, presentations and other client materials
• Liaise with custodians, investment dealers, financial institutions and other external partners
• Assist with compliance-related documentation and ensure files remain current
• Support client onboarding and account maintenance processes
• Identify opportunities to improve the client experience and internal processes
• Work collaboratively with Advisors and other members of the team to ensure a seamless client experience

• 2+ years of experience in financial services, wealth management, banking, or a related environment
• Previous experience supporting Financial Advisors, Portfolio Managers or Wealth Management teams is preferred
• Strong understanding of investment accounts, financial services administration and client documentation
• Excellent attention to detail and organizational skills
• Strong written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong client service mindset and professional presence
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Experience with CRM and/or portfolio management systems is an asset
• Canadian securities or financial services credentials are an asset

The ideal candidate is someone whois organized, proactive and client-focused, with the ability to anticipate what advisors and clients need before being asked.

You are comfortable taking ownership of administrative processes, communicating directly with high-net-worth clients, and working as part of a close-knit advisory team. You take pride in accuracy and follow-through and are looking for an opportunity to grow with an independent wealth management firm.