FP Client Service Associate

Toronto, Ontario, Canada

37.5

TD Wealth

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Respond to FP/client inquiries promptly and accurately; proactively providing options and solutions including timely follow-up
• Create a positive FP, client and business partner experience at every interaction and look for ways to contribute to the ongoing improvement of the overall FPS& S and client experience
• Submit, and follow up on new account, transfer and other documents to ensure completion, advising the Financial Planner or client as required
• Investigate, resolve, and follow up on Financial Planner and client issues, providing viable solutions or options
• Provide documents/information that effectively supports the needs of the Financial Planner, detailing FP action as appropriate
• Proactively notify FPs of ongoing updates, Daily News Postings, policy changes, etc. that may affect their practice or daily routines
• Contribute to the timely and accurate completion of new account openings, account transfers, cash transfers, iForms, and other administrative and transactional requests
• Develop and foster strong productive relationships with the Financial Planners, their clients and our operations team
• Assist Financial Planners in daily business activities efficiently and effectively to ensure a legendary client experience while adhering to policies and procedures
• Be the number one resource for the Financial Planner
• Efficiently manage FP expectations through strong verbal and written communication skills
• Take ownership of all transactions, ensuring account maintenance, operations and escalations are processed in a timely and satisfactory matter
• Assist clients with inquiries and requests and proactively contact clients for appointment booking, seasonal opportunities and statement reviews acting as an extension of the Financial Planner’s business
• Provide the Financial Planners with sales support by identifying net asset growth and revenue opportunities and reaching out to prospective clients

• Act as a brand champion for FPSS and bank, both internally and externally
• Be knowledgeable of practices, policies and procedures, complying with TDGB & IIROC codes of conduct and securities laws and regulations
• Prioritize and manage workflow to ensure quality, efficiency and timeliness
• Maintain a culture of risk management and control, identifying risks and escalating matters when appropriate
• Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
• Resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Ensure adherence to operating standards and processes – perform quality checks and validation of work
• Review and/or update procedures ensuring all functions and systems are well documented
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process /…