TD Customer Experience Associate

Customer experience and accurate financial transactions define this TD Customer Experience Associate position. Advise clients on banking solutions while handling daily service needs.

As a Customer Experience Associate at TD, you will understand customer needs and recommend suitable banking solutions. You will process deposits, withdrawals, and bill payments while following procedures, regulations, and TD’s Code of Conduct and Ethics. The position also involves resolving concerns, promoting solutions, and completing business processes accurately and promptly.

• Process deposits, withdrawals, and bill payments accurately
• Determine customer needs and recommend appropriate banking solutions
• Resolve concerns and escalate non-standard activities when necessary
• Promote banking solutions and complete business processes promptly
• Connect personally with customers about banking processes

• High School diploma and/or one year relevant experience
• Undergraduate degree or equivalent considered an asset
• Administration, organization, planning, and time management skills
• Hands-on knowledge of Word, Excel, Outlook, and internet
• Accurate, detail-oriented communication and customer experience skills

Bring accurate transaction processing, customer communication, and banking solution knowledge to TD’s customer experience team.