Account Specialist, LVAR

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Account Specialist, LVAR based in Canada.

The Account Specialist, LVAR will support customers experiencing delinquent or high-risk loan situations by identifying appropriate collection strategies and helping them navigate available repayment solutions. This role combines customer service, financial account assessment, and loss mitigation to achieve positive customer outcomes while minimizing financial risk. You will build trusted relationships through professional communication, personalized guidance, and responsive support. Working remotely, you will collaborate with internal teams to resolve account issues, process transactions, and ensure compliance with established policies and applicable regulations.

The position offers an opportunity to strengthen your knowledge of consumer collections, financial services, and risk management while contributing to operational efficiency. It is well suited to a customer-focused professional who can balance empathy, sound judgment, and business priorities in a fast-paced environment.

• Review and evaluate delinquent, high-risk, and written-off accounts to identify potential collection opportunities and appropriate resolution strategies.
• Provide professional, responsive customer service that builds trust and supports positive customer relationships.
• Communicate with customers to understand their financial circumstances, identify needs, and recommend suitable payment strategies and collection solutions.
• Apply established loss mitigation procedures to resolve non-performing and high-risk accounts while minimizing financial losses.
• Explain available repayment options, loan modification solutions, and other appropriate alternatives to help customers address delinquent obligations.
• Handle incoming customer calls efficiently and professionally, ensuring inquiries and requests are addressed accurately.
• Process customer transactions, prepare communications, and complete required documentation in accordance with established procedures.
• Analyze account information and relevant data to support decisions, identify issues, and recommend appropriate next steps.
• Coordinate with internal business groups to resolve customer requests and refer cases to the appropriate teams when necessary.
• Escalate complex, sensitive, or unresolved situations to management in accordance with established guidelines.
• Maintain accurate, complete, and organized account records while protecting confidential customer and financial information.
• Stay informed about consumer collections practices, financial products, industry developments, and relevant legal and regulatory requirements.
• Support continuous improvement initiatives by identifying opportunities to enhance the efficiency and effectiveness of collection processes.
• Apply the organization's risk management framework when making decisions, ensuring compliance with applicable policies, standards, procedures, and regulations.
• Contribute to the effective operation of the collections lifecycle and undertake additional responsibilities as required.

• Typically 1–2 years of relevant professional experience in collections, customer service, financial services, or a related field.
• A post-secondary degree in a relevant discipline is desirable; an equivalent combination of education and experience may also be considered.
• Working knowledge of applicable federal, provincial, and local laws relating to consumer collections.
• Familiarity with financial products and services, ideally within banking, lending, or consumer credit.
• Understanding of collection practices, repayment strategies, account resolution, and…