Bilingual Credit & Collections Representative

Overview  Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Location:

Remote

Schedule:

Monday to Friday 9:00AM - 5:00PM EST
Salary: $60,000 - $70,000  / year

Benefits of working for Primo Brands:

Health Benefits:

Medical, prescription, dental, vision
Retirement/Investing: RRSP with a 5% match, Employee Stock Purchase Plan (ESPP)
Insurance:
Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accidental death and dismemberment
Other great benefits:
Employee discounts, tuition reimbursement, paid vacation and sick time, paid stat holidays and paid personal days, employee assistance program (EAP)
Responsibilities  We are seeking a results-oriented Bilingual Credit & Collections Representative (French and English)  with strong customer service, analytical, and problem-solving skills to join our Credit & Collections team.
The successful candidate will manage a diverse portfolio of home, office, commercial, and national accounts, with responsibility for the timely collection of outstanding balances while maintaining positive customer relationships.
This role involves working directly with customers to understand and resolve issues affecting payment, including billing discrepancies, pricing concerns, unapplied payments, and other account-related matters. The representative will also work closely with Sales, Customer Service, Finance, and other internal teams to resolve issues, manage credit risk, minimize bad debt exposure, and support healthy cash flow.
Key Accountabilities
Manage an assigned portfolio and proactively follow up on outstanding receivables.
Contact customers for payment while maintaining a professional and customer-focused approach.
Communicate with customers in English and French, both verbally and in writing.
Investigate and resolve billing discrepancies, pricing concerns, unapplied payments, credits, and other account issues.
Prepare account reconciliations, correspondence, spreadsheets, and account analysis.
Monitor accounts for credit risk and elevate concerns when appropriate.
Follow up on payment commitments, disputes, and outstanding issues through resolution.
Work closely with Sales, Customer Service, Finance, and other departments to resolve customer issues.
Maintain accurate and timely documentation of collection activities and account status.
Support other Credit & Collections team responsibilities as required.
Qualifications   Bilingual in English and French, with strong verbal and written communication skills in both languages.
3-4 years of B2B credit and collections experience preferred.
Strong customer service, negotiation, analytical, and problem-solving skills.
Ability to manage multiple priorities and a high-volume portfolio with accuracy and attention to detail.
Strong organizational skills with the ability to work independently and as part of a team.
Professionalism, sound judgment, initiative, and a strong drive for results.
Proficiency in Microsoft Excel and Outlook; experience with ERP, accounting, or accounts receivable systems is an asset.
Post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset.
Candidates must possess strong French and English language skills to effectively communicate with customers and provide exceptional service. Proficiency in French and English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.
Primo Brands’ established portfolio includes billion-dollar…