Worker Advisor - Talent Pool

Job Information

Job Title: Worker Advisor - Talent Pool

Job Requisition : 81014

Ministry: Jobs, Economy, Trade and Immigration

Location: Edmonton or Calgary

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent/Temporary

Scope: Open Competition

Closing Date: Open until filled

Classification: Program Services 4

Salary: $3,056.5 to $4,006.62 bi-weekly ($79,774 - $104,572/year)

The Advisor Office for Alberta Workers’ Compensation provides advice, advocacy, and representation to workers and employers seeking to appeal a Workers’ Compensation Board – Alberta claim. This role reports to the Manager of the Worker Advisor Branch.

A Worker Advisor represents the interests of injured workers and their dependents, providing advice, assistance, representation, and advocacy services.

Responsibilities include:

• Reviewing the client’s WCB claim file.
• Analyzing the evidence and decisions applied to the claim to determine fair application of the Workers’ Compensation Act and related policies.
• Consulting with clients to discuss appeal issues and determine appropriate action under applicable legislation.
• Coordinating background research and analysis, including stakeholder input, related board decisions, court cases and legislative interpretations.
• Collecting information through investigation and research to support appeal cases, possibly involving medical professionals.
• Approaching the WCB’s Customer Service Department to seek resolution prior to appeal.
• Representing clients at the WCB Dispute Resolution and Decision Review Body and the Appeals Commission for Alberta, developing and presenting evidence and arguments.
• Mentoring new hires to maintain consistency in the appeal process.
• Participating in project work to meet Advisor Office goals.

Required:

• University graduation in a related field such as commerce, law, political or social sciences, public administration, or comparable discipline. Supplementary coursework in arbitration, legal studies, business, or insurance is considered an asset.
• A minimum of four years of progressively responsible experience providing advice, assistance, representation, and advocacy services, or interpreting and applying legislation and policy.

Other Requirements:

• Knowledge and experience working with government legislation, policies, procedures, and practices, including the Workers’ Compensation Act, Occupational Health and Safety Act, privacy legislation, labour standards, and records/information management principles.
• Experience writing and delivering persuasive arguments and presentations.
• Experience in adjudication or case management.

Assets:

• Experience with in the Workers’ Compensation Board system, including adjudication or case management.
• Related work experience in law, health and safety, unionized environments, medical or vocational rehabilitation.
• Experience in claims, insurance, rehabilitation, or other related fields.
• Experience with crisis intervention/management and the ability to de‑escalate stressful situations.
• Experience presenting to tribunals, panels, or courts.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and related systems such as Adobe.
• Legal experience.
• Previous Government of Alberta experience, including familiarity with GoA frameworks, policies, and systems such as 1GX (SAP Success Factors).

Equivalencies May Be Considered:

• One year of education for one year of experience; or
• One year of experience for one year of education.

A cover letter outlining how your experience relates to the qualifications of this role is required.

• Systems Thinking – Consider impact across programs, understand stakeholder perspectives, and recognize interrelationships.
• Creative Problem Solving – Break complex problems into parts, ask clarifying questions, challenge procedures, and propose innovative solutions.
• Agility – Adapt plans, remain calm under pressure, de‑escalate conflict, and manage stress.
• Drive for Results – Clarify objectives, adjust plans, take responsibility, and set goals aligned with office priorities.
• Developing Networks – Build relationships, communicate effectively, and respect diverse perspectives.
• Building Collaborative Environments – Encourage diverse views, share information, and facilitate conflict resolution.
• Developing Self And Others – Reflect on strengths, stay current with trends, and contribute to team learning.