Worker Advisor - Talent Pool

Overview

Job Title:

Worker Advisor - Talent Pool

Job Requisition

Ministry:
Jobs, Economy, Trade and Immigration

Location:

Edmonton or Calgary

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary:
Permanent/Temporary

SCOPE:
Open Competition

Closing Date:
Open until filled

Classification:
Program Services 4

Salary: $3,056.5 to $4,006.62 bi-weekly ($79,774 - $104,572/year)

The Advisor Office for Alberta Workers’ Compensation is an independent program of the Appeals Commission for Alberta Workers’ Compensation. The Appeals Commission is an independent agency. The Advisor Office provides advice, advocacy, and representation to workers and employers in Alberta seeking to appeal a Workers’ Compensation Board – Alberta (WCB) claim. The Advisor Office has two branches: the Worker Advisor Branch and the Employer Advisor Branch, which operate independently from one another.

To learn more about the Advisor Office, please :

A Worker Advisor represents the interests of injured workers and their dependents and reports to the Manager of the Worker Advisor Branch.

A Worker Advisor is responsible for providing advice, assistance, representation and advocacy services to injured workers or their dependents. This may include seeking a review and filing an appeal of a WCB entitlement decision. This role requires strong technical knowledge of the Workers' Compensation Act and associated legislation, Regulations, policies and procedures. Formal representation at the various levels of appeal requires providing arguments based on the analysis and application of WCB legislation and policies to the evidence on file.

A Worker Advisor solves issues ranging from simple to complex through their own initiative and research. This role must exercise strong decision-making abilities when determining strategies with the goal of resolution of issues. A Worker Advisor's work may not be subject to review prior to presentation before the appeal body. Errors may lead to missed or incorrect entitlement decisions, missed time limitations, and costly delays of the appeal process.

Specific Accountabilities Include The Following

• Reviewing the client’s WCB claim file.
• Analyzing the evidence and decisions made on the claim to determine if the WCA and policies have been fairly and properly applied.
• Consulting with clients to discuss and identify potential appeal issues, then determining the appropriate course of action under the appropriate legislation and policies.
• Coordinating and conducting background research and analysis on appeal cases including obtaining stakeholder input to issues under appeal, relevant similar board decisions, court cases and legislative interpretations.
• Collecting information through investigation and research to support appeal issues—this may require contact with medical professionals.
• Approaching the WCB’s Customer Service Department to seek resolution of issues prior to appeal by providing further evidence or alternate interpretation of policies.
• Representing clients at the two levels of the WCB appeals process—the WCB’s Dispute Resolution and Decision Review Body and the Appeals Commission for Alberta Workers’ Compensation. This involves developing and presenting evidence and arguments in accordance with the rules and procedures of the hearing bodies.
• Advisors may be expected to mentor new hires to maintain consistency in the resolution and appeal process.
• Advisors may volunteer or be requested to participate in project work to meet the goals of the Advisor Office.

This competition will be used to establish a talent pool from which candidates may be considered for both current and upcoming vacancies for the role.

Please click on this link to view the job description for this position.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This Link Will Assist You With Understanding Competencies

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